Front Desk Staff – St. Johns

Position Details

Front Desk Staff – Full Time and Part Time Available

The Front Desk Staff is the first point of contact for patients at our family practice, responsible for creating a welcoming environment and ensuring smooth administrative operations. This role requires excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently.

Salary Range: pay is based on experience
Location: St. Johns

Key Responsibilities:

• Greet patients and visitors in a warm and professional manner
• Answer phone calls and respond to inquiries via email or in-person
• Schedule and confirm appointments, ensuring optimal utilization of provider time
• Collect and verify patient information, including insurance details
• Maintain organized and accurate electronic health records
• Assist patients with completing necessary forms and documentation
• Communicate effectively with healthcare providers and staff to coordinate patient care
• Uphold patient confidentiality in compliance with HIPAA regulations
• Perform general administrative tasks to support office operations

Qualifications:

• High school diploma or equivalent; additional education in healthcare administration is a plus
• Previous experience in a medical office or front desk role preferred
• Strong interpersonal and customer service skills
• Proficient in computer applications, including Microsoft Office and medical software
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Ideal Candidate Traits:

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid time off
• Opportunities for advancement

Qualified candidates should apply with their resume and cover letter. Join our team and make a difference in our patients’ lives through compassionate, efficient administrative support.