4) When I have a problem or question can I talk to my doctor?
All patients are encouraged to call with questions they have about their medical problem(s). However, it would be most unfair to the patients that are being seen in the office if the doctor were to leave to answer every telephone call. The clinical office staff has been trained to answer many of your questions. If they’re unable to answer your question they will relay your information and question to the doctor and your call will be returned or answered by mail at the earliest opportunity.