Patient-Centered Medical Home

The patient-centered medical home (PCMH) is an approach to providing comprehensive care to all of our patients here at CCMC. Patient-centered is a way of saying that our patients are the most important people in the health care system. A medical home is an approach to providing total health care.

With a medical home, our patients join a team of medical professionals led by a personal physician to coordinate care and identify medical and community resources to meet their needs. The PCMH will broaden access to primary care, while enhancing care coordination.

At CCMC, we believe that a medical home should be a trusted partnership between a doctor-lead health care team and an informed patient. This includes an agreement between the doctor and the patient that acknowledges the role of each in a total health care program.

The PATH program was developed to help people learn techniques and strategies for day-to-day management of chronic  or long-term health conditions. For more information on the PATH program, click PATH video or to find a PATH workshop near you, click here. 

A team of well-educated professionals, referred to as the Better Living department,  is here to make your experience at CCMC as pleasant as possible. Meet our team:

Heather Goodrich, Patient Advocate

As the Patient Advocate, Heather is the main contact person who assists patients in regards to the PCMH; she is the liaison between the provider and the patient and the Nursing Coordinator and the patient. Furthermore, Heather visits with each patient diagnosed with diabetes to introduce him/her to CCMC’s PCMH and arrange an appointment with the PCMH Nursing Coordinator, Jackie.

Heather is no beginner when it comes to working with CCMC’s patients. Prior to establishing the Better Living department, Heather spent several years working as the Human Resources representative at CCMC. It is her communication skills and compassion that keeps her the main source of communication between CCMC and its patients. Whether the patients are seeking community resources, clarity about their visit or an understanding of the required testing, Heather is here to help.


Jacqueline Sandbrook, RN

Jackie graduated from Montcalm Community College with her registered nurse degree 25 years ago.  She has spent the past 14 years of her career here at CCMC working with a variety of providers. The past 4 years she has been a part of our PCMH team, assisting patients with attaining their health goals and disease education.  She is one of our 4 qualified RNs here at CCMC. She is also a certified Chronic Care Professional.  Outside of work she enjoys spending time with her family and snowmobiling.

Sarah Speirs, RN

Sarah graduated from Baker College with an RN degree.  Before coming to CCMC, Sarah worked in long term care for 15 years.  Sarah also has her Chronic Care Professional Certification (CCP), and takes great pride in educating patients on living a healthier lifestyle.  When Sarah is not working she enjoys spending time with her two children (1 boy and 1 girl), she enjoys spending time outdoors doing things such as gardening, camping and hiking.









© 2011 Clinton County Medical Center