Welcome to Clinton County

Medical Center

At Clinton County Medical Center in St. Johns, a dedicated team of medical professionals , led by a personal physician, coordinates care and identifies medical and community resources to meet our patients’ health needs. Our patient-centered medical home approach broadens access to primary care, while enhancing care coordination for each part of the patient’s life.

Patient-Centered Medical Home

Our patient-centered medical home (PCMH) approach to healthcare means patients have one central location where wellness, counseling and preventative screenings are readily available. A medical home sets the foundation for a solid partnership between you and your provider to regularly assess your heath and work together to achieve goals. A strong foundation of honest and open communication allows us to maintain an accurate picture of your health, including conditions, medications, coverage and contact information.

Comprehensive Care and Services

For decades, Clinton County Medical Center has tended to the health needs of families in St. Johns and the surrounding communities. Our providers include general practice doctors, physician assistants, nurse practitioners, nurses and therapists with a broad range of skills and specialties. To conveniently and effectively meet the healthcare needs of the greater St. Johns community, our practice has grown to include on-site lab services, physical therapy clinic, wellness and nutrition programs and services, x-ray and ultrasound services and a psychological services practice.

Community Commitment

We understand that our practice does not operate in a vacuum. What happens in our community has an effect on us and on our patients. We recognize the needs and challenges that our patients face as residents of St. Johns and Clinton County. That is why we include additional information in our waiting areas and online about local resources that could assist our patients in their pursuit of good health.

Mission Statement

At Clinton County Medical Center, we provide extraordinary patient care in a comfortable and safe atmosphere with advanced medical technology.

 

From the moment you walk through the doors of Clinton County Medical Center, you’ll be greeted with a smile and guided to the appropriate check-in area for your appointment. We know that some patients become anxious when it comes to medical care, so we focus on providing a welcoming and relaxing environment while you’re here.

Scheduling Appointments

For annual well-person check-ups and office visits, please set up an appointment with Clinton County Medical Center by calling (989) 224-3000. While many of our physicians have same day openings, we recommend scheduling these types of appointments in advance.

If your regular physician is unavailable and you require urgent services, please visit OUCH Urgent Care, located right next door.

Arrival

Please arrive 15 minutes prior to your scheduled appointment time to complete any required paperwork or update insurance information. Please remember to bring your current insurance card and identification to your appointment.

In the case that you cannot keep your scheduled appointment, please call and cancel the appointment 24 hours prior to the scheduled time. Patients that do not provide cancellation notice at least 4 hours in advance will be billed $50.

Test Results

Patients will be notified of normal test results via the patient portal, Follow My Health. You will be notified by phone of abnormal results. You may also contact our office at any time to schedule an appointment to go over your results.

Patient Confidentiality

Patient confidentiality laws limit to whom we can release information. These laws are to protect you and your confidential health information. If there is an additional person that we may discuss results with, please be sure to update the information on file at your next appointment.

Accepted Insurances

Clinton County Medical Center accepts most major insurance carriers, including Blue Cross/Blue Shield of Michigan, Blue Care Network, Physicians Health Plan, Medicare and Medicaid. We also accept commercial insurances, such as Cigna, Aetna and Cofinity.

New and existing patients are encouraged to contact their insurance company to verify the services covered by their individual plans before services are provided. Typically, the number for your insurance company’s customer service department can be found on the back of your insurance card.

Please remember to bring your current insurance card and identification to your appointment.

Billing Procedures

Our billing department bills exactly what your physician has reported for your visit.  The billing department cannot change the codes before reporting them to your insurance company.  They must reflect the services you received during your visit.

Most insurance policies require a co-pay for office visits and appointments. Please pay your co-pay amount at the time service is provided.

It is the responsibility of the patient to pay all deductible amounts or any balance not covered by insurance. Payment is due upon receipt of your invoice from Clinton County Medical Center.

If you have concerns about payment, please contact our billing department at (989) 224-3000, option #4. Depending on your circumstances, other arrangements may be available at the discretion of the billing supervisor.

Please reference your insurance policy for details on your coverage, deductible and co-pay amount.

Self-Pay Program

A Self-Pay Patient is defined as a patient who:

  • Has no health insurance coverage of any kind, including federal and state health care programs such as Medicare and Medicaid or other insurance coverage such as insurance provided by a school, AFLAC or homeowner’s policy.
  • Does not claim third party liability for the patient’s health care treatment.
  • Is not eligible for worker’s compensation coverage.
  • Has no other responsible party covering the expenses associated with the care received from our clinic.

 

Patients in the Self-Pay Program pay in full at the time of service. We are not required to file a claim or submit any documentation to a third party. For more information, please see our Self-Pay Policy.

If you have questions about billing or self-payment, please contact our billing department at (989) 224-3000, option #4.

 

 

What is the difference between a Physical and an Office Visit?

physical – also known as a complete physical or preventive medical exam – is a thorough review of your general well-being. The clinician will review your known medical problems, perform a complete physical examination and make recommendations concerning your health, like diet and exercise, age-appropriate immunizations and cancer screening exams.

An office visit is an appointment to discuss new symptoms or changes to existing problems. This may include prescribing medications (including refills), ordering additional tests like a lab or x-ray, in-office procedures such as an EKG, referrals to specialists or discussing other treatment options.

How do I get my medication refilled?

Your provider will write your prescription with the number of refills he/she feels is safe. You must make an appointment with your physician for a medicine refill check-up two weeks before your medication runs out. At the time of your appointment, your provider will review your medications and write for the appropriate refills. Medication refills will not be authorized over the phone.

Can I get a copy of my medical records?

Yes, after signing the appropriate authorization. We use Health Port to produce official copies of patient records. They visit our office once a week to copy requested records. A fee may be associated with your record request.

When I have a problem or question, can I talk to my doctor?

All patients are encouraged to call with questions they have about their medical problem(s). However, it would be unfair to the patients in the office if their doctor left to answer every telephone call. The clinical office staff has been trained to answer many of your questions. If they are unable to answer your question, they will relay your information and question to the doctor, and your call will be returned or answered at the earliest opportunity.

My doctor has ordered fasting lab tests. What can I eat or drink?

You should not eat anything after 10 pm the night before having your blood drawn, but make sure to continue drinking water. Water actually helps keep your veins plump and makes drawing blood easier. You should take all your medication as usual, and feel free to brush your teeth.

If my provider wants me to see a specialist and I need a referral, how soon will I hear from CCMC’s referral department about the date and time of my appointment with the specialist?

You should receive information about your referral from either CCMC or the specialist’s office about a week after the referral was ordered. Our referral department handles emergency referrals first, and all other referrals are completed in the order they are received.

Does CCMC accept my insurance?

We participate with most major insurance carriers. We strongly recommend that you contact the customer service department at your insurance company and verify coverage before services are provided.

What services are covered under my insurance policy?

Because of the diversity in insurance policies/coverage, we are unable to know what is specifically covered under your individual policy. We strongly encourage you to contact your insurance company directly to clarify your coverage.

What portion of Medicare covered services am I responsible for?

Beginning on January 1 of each year, persons on Medicare are responsible for all payments until the deductible is met. The Medicare 2017 deductible is $183. Medicare tracks payments, and beneficiaries are notified on the Medicare Summary Notice when the deductible has been met.

After the deductible is met, Medicare pays 80% of the approved amount of services that are covered benefits under the Medicare program. The remaining 20% is in the form of co-insurance – that is the beneficiary’s responsibility.

Are there any screening procedures covered by Medicare?

Medicare does allow for some screening procedures. For those procedures, please see the time frequency requirements listed below.

PLEASE NOTE: A physical examination is covered ONLY if it takes place within 6 months of becoming eligible for Medicare benefits. All other complete physical examinations are not a covered under the Medicare program.

  • PSA (Prostate Specific Antigen) Test
    Beneficiaries aged 50 and older are allowed one (1) screening exam every 12 months.
  • Pap Smears, Pelvic and Breast Examinations
    Beneficiaries are allowed one (1) screening exam every 2 years.
  • Mammography
    Beneficiaries aged 40 and older are allowed one (1) screening exam every 12 months.
  • Occult Blood Test
    Beneficiaries aged 50 and older are allowed (1) screening exam every 12 months.
  • Colonoscopy Examination
    Beneficiaries are allowed one (1) screening exam every 10 years.

New Patients

Please complete the new patient form and return it to our office before scheduling a new patient appointment. It may take 7-10 days after we have accepted you into our practice before we can schedule an appointment.

Physicals (School, Sports, Employment)

It is our doctors’ policy to fill these forms out in your presence. Please schedule an appointment to review the form with your physician.

Additional Wellness Resources

We all need help from time to time. Heather Goodrich, our Patient Advocate, can assist you if you are in a situation and you don’t know where to turn. She is able to help you find the resources in St. Johns and Clinton County for services like:

  • Transportation
  • Housing/Rent Assistance
  • Dental Care
  • Nutrition
  • Food Distribution

 

For a complete list of services offered to Clinton County residents, please download this guide.

Mental Health Support

Are you looking to improve your mood, reduce anxiety and get support without pursuing traditional therapy methods? Elttila is an online mental health resource. It is not a replacement for any mental health treatment, but is specifically designed for those who want to improve their mood without the need for mental health treatment.

Elttila includes an online do-it-yourself educational program, user-to-user education, articles, symptom checkers, group discussions and more. These strategies are easy to learn and proven successful strategies all in one place. The materials are both easy-to-follow and navigate.

 

From the moment you walk through the doors of Clinton County Medical Center, you’ll be greeted with a smile and guided to the appropriate check-in area for your appointment. We know that some patients become anxious when it comes to medical care, so we focus on providing a welcoming and relaxing environment while you’re here.

Scheduling Appointments

For annual well-person check-ups and office visits, please set up an appointment with Clinton County Medical Center by calling (989) 224-3000. While many of our physicians have same day openings, we recommend scheduling these types of appointments in advance.

If your regular physician is unavailable and you require urgent services, please visit OUCH Urgent Care, located right next door.

Arrival

Please arrive 15 minutes prior to your scheduled appointment time to complete any required paperwork or update insurance information. Please remember to bring your current insurance card and identification to your appointment.

In the case that you cannot keep your scheduled appointment, please call and cancel the appointment 24 hours prior to the scheduled time. Patients that do not provide cancellation notice at least 4 hours in advance will be billed $50.

Test Results

Patients will be notified of normal test results via the patient portal, Follow My Health. You will be notified by phone of abnormal results. You may also contact our office at any time to schedule an appointment to go over your results.

Patient Confidentiality

Patient confidentiality laws limit to whom we can release information. These laws are to protect you and your confidential health information. If there is an additional person that we may discuss results with, please be sure to update the information on file at your next appointment.

Accepted Insurances

Clinton County Medical Center accepts most major insurance carriers, including Blue Cross/Blue Shield of Michigan, Blue Care Network, Physicians Health Plan, Medicare and Medicaid. We also accept commercial insurances, such as Cigna, Aetna and Cofinity.

New and existing patients are encouraged to contact their insurance company to verify the services covered by their individual plans before services are provided. Typically, the number for your insurance company’s customer service department can be found on the back of your insurance card.

Please remember to bring your current insurance card and identification to your appointment.

Billing Procedures

Our billing department bills exactly what your physician has reported for your visit.  The billing department cannot change the codes before reporting them to your insurance company.  They must reflect the services you received during your visit.

Most insurance policies require a co-pay for office visits and appointments. Please pay your co-pay amount at the time service is provided.

It is the responsibility of the patient to pay all deductible amounts or any balance not covered by insurance. Payment is due upon receipt of your invoice from Clinton County Medical Center.

If you have concerns about payment, please contact our billing department at (989) 224-3000, option #4. Depending on your circumstances, other arrangements may be available at the discretion of the billing supervisor.

Please reference your insurance policy for details on your coverage, deductible and co-pay amount.

Self-Pay Program

A Self-Pay Patient is defined as a patient who:

  • Has no health insurance coverage of any kind, including federal and state health care programs such as Medicare and Medicaid or other insurance coverage such as insurance provided by a school, AFLAC or homeowner’s policy.
  • Does not claim third party liability for the patient’s health care treatment.
  • Is not eligible for worker’s compensation coverage.
  • Has no other responsible party covering the expenses associated with the care received from our clinic.

 

Patients in the Self-Pay Program pay in full at the time of service. We are not required to file a claim or submit any documentation to a third party. For more information, please see our Self-Pay Policy.

If you have questions about billing or self-payment, please contact our billing department at (989) 224-3000, option #4.

 

 

What is the difference between a Physical and an Office Visit?

physical – also known as a complete physical or preventive medical exam – is a thorough review of your general well-being. The clinician will review your known medical problems, perform a complete physical examination and make recommendations concerning your health, like diet and exercise, age-appropriate immunizations and cancer screening exams.

An office visit is an appointment to discuss new symptoms or changes to existing problems. This may include prescribing medications (including refills), ordering additional tests like a lab or x-ray, in-office procedures such as an EKG, referrals to specialists or discussing other treatment options.

How do I get my medication refilled?

Your provider will write your prescription with the number of refills he/she feels is safe. You must make an appointment with your physician for a medicine refill check-up two weeks before your medication runs out. At the time of your appointment, your provider will review your medications and write for the appropriate refills. Medication refills will not be authorized over the phone.

Can I get a copy of my medical records?

Yes, after signing the appropriate authorization. We use Health Port to produce official copies of patient records. They visit our office once a week to copy requested records. A fee may be associated with your record request.

When I have a problem or question, can I talk to my doctor?

All patients are encouraged to call with questions they have about their medical problem(s). However, it would be unfair to the patients in the office if their doctor left to answer every telephone call. The clinical office staff has been trained to answer many of your questions. If they are unable to answer your question, they will relay your information and question to the doctor, and your call will be returned or answered at the earliest opportunity.

My doctor has ordered fasting lab tests. What can I eat or drink?

You should not eat anything after 10 pm the night before having your blood drawn, but make sure to continue drinking water. Water actually helps keep your veins plump and makes drawing blood easier. You should take all your medication as usual, and feel free to brush your teeth.

If my provider wants me to see a specialist and I need a referral, how soon will I hear from CCMC’s referral department about the date and time of my appointment with the specialist?

You should receive information about your referral from either CCMC or the specialist’s office about a week after the referral was ordered. Our referral department handles emergency referrals first, and all other referrals are completed in the order they are received.

Does CCMC accept my insurance?

We participate with most major insurance carriers. We strongly recommend that you contact the customer service department at your insurance company and verify coverage before services are provided.

What services are covered under my insurance policy?

Because of the diversity in insurance policies/coverage, we are unable to know what is specifically covered under your individual policy. We strongly encourage you to contact your insurance company directly to clarify your coverage.

What portion of Medicare covered services am I responsible for?

Beginning on January 1 of each year, persons on Medicare are responsible for all payments until the deductible is met. The Medicare 2017 deductible is $183. Medicare tracks payments, and beneficiaries are notified on the Medicare Summary Notice when the deductible has been met.

After the deductible is met, Medicare pays 80% of the approved amount of services that are covered benefits under the Medicare program. The remaining 20% is in the form of co-insurance – that is the beneficiary’s responsibility.

Are there any screening procedures covered by Medicare?

Medicare does allow for some screening procedures. For those procedures, please see the time frequency requirements listed below.

PLEASE NOTE: A physical examination is covered ONLY if it takes place within 6 months of becoming eligible for Medicare benefits. All other complete physical examinations are not a covered under the Medicare program.

  • PSA (Prostate Specific Antigen) Test
    Beneficiaries aged 50 and older are allowed one (1) screening exam every 12 months.
  • Pap Smears, Pelvic and Breast Examinations
    Beneficiaries are allowed one (1) screening exam every 2 years.
  • Mammography
    Beneficiaries aged 40 and older are allowed one (1) screening exam every 12 months.
  • Occult Blood Test
    Beneficiaries aged 50 and older are allowed (1) screening exam every 12 months.
  • Colonoscopy Examination
    Beneficiaries are allowed one (1) screening exam every 10 years.

New Patients

Please complete the new patient form and return it to our office before scheduling a new patient appointment. It may take 7-10 days after we have accepted you into our practice before we can schedule an appointment.

Physicals (School, Sports, Employment)

It is our doctors’ policy to fill these forms out in your presence. Please schedule an appointment to review the form with your physician.

Additional Wellness Resources

We all need help from time to time. Heather Goodrich, our Patient Advocate, can assist you if you are in a situation and you don’t know where to turn. She is able to help you find the resources in St. Johns and Clinton County for services like:

  • Transportation
  • Housing/Rent Assistance
  • Dental Care
  • Nutrition
  • Food Distribution

 

For a complete list of services offered to Clinton County residents, please download this guide.

Mental Health Support

Are you looking to improve your mood, reduce anxiety and get support without pursuing traditional therapy methods? Elttila is an online mental health resource. It is not a replacement for any mental health treatment, but is specifically designed for those who want to improve their mood without the need for mental health treatment.

Elttila includes an online do-it-yourself educational program, user-to-user education, articles, symptom checkers, group discussions and more. These strategies are easy to learn and proven successful strategies all in one place. The materials are both easy-to-follow and navigate.